180-Day Risk-Free Money-Back Guarantee
Order With Complete Peace of Mind
We want you to feel confident when trying HeroUP. That’s why every purchase is protected by our 100% money-back guarantee for a full 180 days. If you’re not satisfied for any reason, you can request a full refund—no questions asked and absolutely no risk to you.
Our Commitment to Quality
HeroUP is the result of years of careful research and development. We focus on delivering premium-quality products and an exceptional customer experience. This commitment is exactly why we proudly offer a 180-day, risk-free guarantee on every order.
Simple & Hassle-Free Refund Process
If you’re unhappy at any point within 180 days of your purchase, just contact our support team by phone or email to request a refund. Once approved, you’ll receive all your money back.
For any unused bottles, NeoNature will cover the return shipping. Please send them to:
HeroUP
P.O. Box 90129
Lakeland, FL 33804
United States
Customer Support Information
Our support team is available every day to assist you.
Phone: +1 (877) 286-4137
Hours: 7:00 AM – 9:00 PM (7 days a week)
Email: support@HeroUPoficial.com
Refund Timeline
After your refund is processed, you’ll receive a confirmation email. Please note that posting times may vary depending on your bank or card provider.
- Credit Card: 5–7 business days
- Debit Card: 5–10 business days
Helping Us Improve
Your feedback matters to us. If you choose to share the reason for your return or offer suggestions, we’d truly appreciate it. This step is completely optional and not required to receive your refund. Our goal is always to improve and ensure customer satisfaction.