Privacy & Data Protection Policy
Personal Information We Receive
When you interact with our website—such as placing an order, creating an account, or contacting customer support—you may voluntarily provide personal details. These may include your full name, email address, phone number, billing and shipping address, and payment-related information.
Purpose of Data Collection
We use your information strictly to operate and improve our services, including:
- Processing purchases and delivering orders
- Responding to customer inquiries and support requests
- Sending order confirmations, updates, and service-related notices
- Enhancing website performance, products, and user experience
- Meeting legal and regulatory requirements
Data Disclosure & Third Parties
Your personal data is never sold, rented, or shared with third parties for marketing purposes. Information may only be disclosed when necessary to fulfill services, comply with applicable laws, or with your explicit consent.
Information Security Measures
We apply industry-standard security practices designed to safeguard your personal information from unauthorized access, misuse, modification, or loss.
Your Privacy Choices
You have full control over your personal data. At any time, you may request access, correction, or deletion of your information, subject to legal obligations.
Email Preferences & Opt-Out
If you no longer wish to receive promotional emails, you may unsubscribe at any time by:
- Clicking the unsubscribe link included in our emails
- Contacting our support team directly
- Emailing support@HeroUPoficial.com with “UNSUBSCRIBE” in the subject line
Please note that essential transactional emails related to your orders or account activity may still be sent even after opting out of marketing communications.
Contact Us
Need help or have questions about our products or your order? Our support team is always ready to assist you.
Phone: +1 (877) 286-4137
Hours:
Mon–Fri: 9:00 AM – 6:00 PM (EST)
Sat: 10:00 AM – 4:00 PM (EST)
Sun: Closed
Email: support@HeroUPoficial.com
We usually reply within 24 hours.
Address:
Neo Nature
PO BOX 90129, Lakeland, FL 33804
United States
Our customer service team can help with product information, order tracking, billing questions, technical support, and returns.
180-Day Money-Back Guarantee:
If you’re not satisfied, contact us for a simple, hassle-free refund within 180 days of purchase.